OBJECTIVES OF THE DIVISION:
The Office of the Chief Executive Officer (CEO) work as a team to support; the CEO, Board of Directors, Executive Management and various stakeholders to achieve the strategic direction and objectives of the organisation.
We facilitate and promote the successful operation of MEGT. The CEO's Office encourage the development, growth and progression of MEGT's people and systems ensuring compliance is maintained.
POSITION DESCRIPTION:
MEGT are contracted by government departments and businesses to conduct employment programmes and other services. The PaTH Employment Consultant will assist with the operational delivery of the MEGT Information and Communication Technology (ICT) Pilot PaTH Program to meet the overall pilot goals.
RELATIONSHIPS:
Reporting to the PaTH Program Manager, this role will develop relationships with all relevant internal MEGT divisions and external stakeholders.
DIMENSION:
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Division: Office of CEO / Employment Services…
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Employees directly supervised: Nil
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Agreed outcomes: As per Key Performance Indicators (KPIs)
MANDATORY QUALIFICATIONS AND EXPERIENCE:
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Excellent organisation and time management skills
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Experience within Government contracted employment services desirable
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Outstanding communication and interpersonal skills
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Proven business development and networking skills
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Intermediate level of skill with Microsoft products.
SKILLS, KNOWLEDGE AND ABILITIES :
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Current driver licence
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Demonstrated negotiation skills and ability to influence
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Strong IT and written skills
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Conflict management skills
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Proven business development and networking experience
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Customer focussed, outcome driven and deliver excellent customer service.
DUTIES AND RESPONSIBILITIES:
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Respond to direction from the PaTH Program Manager to perform tasks and duties in relation to the operation of the MEGT ICT PaTH Program
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Assist with the facilitation of smooth, effective, engaging and compliant delivery of all programs
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Work closely with the other PaTH Employment Consultants to provide impeccable administration and customer service for the MEGT ICT PaTH Program
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Assist in the ongoing development of the MEGT ICT PaTH Program systems and processes
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Monitoring of Program Support emails and phone lines and ensure site requests and queries are being responded to effectively and in accordance with company policy and regulatory requirements
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Engage and ensure EST Trainers and External Providers meet the program requirements set out under the Service Contract entered into with MEGT
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Assist with the co-ordination of the flow of young job seekers from Employment Service Providers (ESP) to the EST: Pre-employment training – Internship – Employment Outcome
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Market MEGT’s PaTH Program to Employers and ESPs as directed
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Conduct information sessions for ESP
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Reverse market jobseekers into Internships and direct employment opportunities as required
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Attend employer workplaces with MEGT RMS staff as required
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Work closely with ESPs, training partners, MEGT RMS staff and employers to ensure job seekers receive seamless customer service.
Note: This Position Description is indicative of the initial expectation of the role and subject to change in line with requirements of the Department of Education and Training and/or MEGT’s goals and priorities, activities or focus of the job. The incumbent can expect to be allocated duties not specifically mentioned in this document, but within the capacity, qualifications and experience normally expected from persons occupying positions at this level.
KEY PERFORMANCE INDICATORS:
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Ensure all relevant program data is collected, collated and stored correctly and in a timely manner
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Ensure all correspondence is responded to within a timely manner
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Achieve stakeholder engagement targets
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Achieve customer satisfaction targets.
HEALTH, SAFETY AND ENVIRONMENT RESPONSIBILITIES:
All staff are required to take reasonable care for their own health and safety and that of other personnel who may be affected by their conduct.
NATIONAL POLICE CHECK:
This position is required to undertake a National Police Check prior to commencing employment. A State/Territory Working with Children or Working with Vulnerable People Check may also be required by any applicable State/Territory legislation. The National Police Check must be renewed every two years as a minimum.
DIVERSITY:
MEGT is committed to welcoming and maintaining a diverse workforce, which will help us attract and retain a team of talented people to better serve our clients and improve business results.
PRIVACY NOTIFICATION:
MEGT requires personal information relevant to your employment. The collection and handling of the information will be consistent with the requirements of the Privacy Act.
INFORMATION SECURITY COMPETENCIES:
MEGT requires all staff to demonstrate and maintain an adequate and proportionate level of information security knowledge and competence.
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